On paper, football is a very simple game. However, it is not just about scoring more goals than the opposition – strategy and strong tactics plays a very important role.
The game begins long before the kick-off whistle blows. Football managers must decide in what formation their teams will play -, 4-4-2, a 4-3-3 or a 3-5-2. They must make informed decisions on which footballers will play, as well as when and with whom they must substitute players mid-match. And finally, they must make informed decisions on how their team will play for the best outcome, based on who their opposition is.
Similarly, law firms must have a technology strategy in place that underpins their business goals, improves productivity and profitability, aids their workforce and provides a pleasant client experience.
In this blog, we explore five ways that legal technology can enable to achieve all these things, and more.
Make informed business decisions
Within law firm circles, there’s an old saying that firms tend to look back and around and forget to look forward. This is what Aderant calls “the quintessential black hole of law firm reporting”, and they suggest that the path to getting ahead lies in leaning forward and leveraging Business Intelligence (BI) solutions, which use your data to make predictions and prescriptions that lead to a more profitable firm.
In the current climate, receiving information that can be used to inform business decisions is invaluable. BI can assist law firms in navigating a constantly changing landscape and managing their operational decision-making and strategic planning to ensure longevity and success.
Streamline your processes
Automation and artificial intelligence (AI) are hot topics within the legal sector, placing as the top technologies on Briefing Frontiers’ 2022 efficiency and competitiveness chart, enabling law firms to automate laborious and resource-heavy processes.
Law firms must look for new ways to streamline their workflow. The adoption of automation software helps firms to relieve the pressure to be more responsive, efficient, and compliant, whilst delivering high-quality services to their clients.
Improve client collaboration and communication
Client portals provide your clients with a secure, self-service platform from where they can access case updates, documents, and tasks all without hassle and without having to call or email their lawyer. Having a central platform means that your clients can feel confident that they have all the information that they need about the progress of their case.
Adopting high-quality client-first services is something at the front of law firm leaders’ minds and can be a key decider in whether your law firm is chosen over the competition. Client portals will not only benefit you, but your clients.
Leverage your collective knowledge
To remain competitive, support their clients and employees, and improve efficiency, law firms are focussing more on the endless benefits that KM offers, such as enabling them to deliver exceptional client service, to providing fulfilling careers and experience for employees, to achieving financial success and growth.
Lawyers are working in a knowledge-intensive field, and they need the right technologies to help them store and access knowledge. When it comes to remote working, face-to-face, ad hoc information sharing has reduced, so having a KM solution in place means that information can be shared and accessed quickly and easily, meaning that firms can offer more value for money to their clients and deliver the same service in less time.
Protect your data and your reputation
According to Reuters, the number of cyber security threats has more than doubled since the news of the COVID-19 outbreak, and with the entire country adopting a temporary remote working model, cyber security risks have been further exacerbated as staff utilise a mixture of their own personal devices and business-issued devices.
Having in place tools that monitor, investigate and mitigate potential cyber threats is vital for law firms who hold large amounts of sensitive and confidential data. Phishing, data breaches, ransomware and supply chain compromise are just a few of the significant cyber threats every firm faces, and due to the large amounts of sensitive and confidential data firms hold, robust cyber security is a must.
“A breach could be catastrophic for the business, reputationally as well as operationally. Reputation is more important on the basis that our clients trust us to provide them with a service and hold their information securely. If we lose that trust, then that’s a significant issue so that’s why cybersecurity is a priority.”
Nathan Hayes, IT Director at Osborne Clarke.
CTS are here to give guidance and best practice direction to help you build a comprehensive approach to technology transformation across your organisation and throughout your IT lifecycle.
Contact us today to find out how we can help you to win big.