Processing as many as 88,000 conveyancing transactions a year, O’Neill Patient Solicitors (ONP) has long held investment in the right supporting technology to be a central pillar of its growth strategy.
In July 2019, ONP secured private equity backing from Inflexion, which immediately allowed it to acquire another leading conveyancing specialist, Grindeys – consolidating market share in this notoriously competitive, margin-pressured slice of the market.
As ONP moves into this period of transformation, the firm has also expanded a relationship with its long-term managed IT and cloud partner CTS to ensure the existing technology infrastructure facilitates this change, centralising its IT operations, keeping pace with the transformation work to maintain process efficiency, anticipating issues before they impact on day-to-day operations, and underpinning the role of business-continuity planning.
In this article, Group CTO Andrew Taylor, explains how CTS helps to ensure any risk that accompanies strategic transformation is always rigorously managed.
Adopting high-quality client-first services, such as client portals, is something at the front of law firm leaders’ minds and can be a key decider in whether your law firm is chosen over the competition.